Frequently Asked Questions

Enter your address at checkout to see whether the order has an available delivery option. Rates and carriers depend on the destination and goods. We do not promise delivery to every country or every address. Any free-delivery offer applies only on the terms shown at checkout.

Orders are usually dispatched within 1–3 business days. Delivery then takes 3–15 business days, depending on your country and address. Track your order at any time with AfriyahTrack.

Enter your address at checkout to see whether the order has an available delivery option. We do not promise delivery to every country or every address.

Checkout shows any delivery charge and any import duty or import tax that apply for your address. What you pay at checkout is all you pay Afriyah Global for that order. Customs clearance can delay delivery; Afriyah Global works with local customs authorities to minimise disruption.

Contact us promptly if you want to cancel an order. We will explain its fulfilment status and the applicable process. After dispatch, cancellation may not be available, but the order may still be eligible for return under Refunds & Returns or Buyer Protection.

Use a method offered by the official checkout for your order. Do not pay a rider, supplier or private payment link for an Afriyah Global purchase.

Payment processing involves payment providers receiving information needed for the payment. Afriyah Global receives transaction information needed to manage the order or refund. Never send passwords, one-time codes, card security codes or PINs through order chat or support messages.

Use your order details in the app or account and the tracking reference supplied for the order. If tracking says delivered but you have not received it, report this promptly to Afriyah Global.

The commercial change-of-mind request window is 14 days after delivery, subject to clearly disclosed lawful conditions. Faulty, unsafe, wrong or misdescribed goods may carry different statutory rights. Read Refunds & Returns and Buyer Protection.

Report the problem promptly with your order number and relevant evidence. Afriyah Global bears return shipping for defective, damaged, wrong or misdescribed goods. Approved refunds go to the original payment method.

To return an item:

1. Start a return from your Customer Portal or contact support
2. We will confirm your return and share return instructions
3. Package the item securely in its original packaging
4. Send the item back using the return method we provide
5. After a return arrives, inspection and the refund decision take up to 4 business days; approved refunds usually complete within 5–7 business days after receipt and inspection (business days), paid to the original payment method

Yes! Contact us at info@afriyahglobal.com for bulk order discounts.

Product descriptions must accurately state material features and condition. Suspected counterfeits and goods that materially differ from their description are covered under Buyer Protection. Afriyah Global is the contractual seller for every purchase completed through Afriyah Global checkout.

Yes. Many products include a manufacturer warranty. Where one applies, the period is stated on the product page or with the goods:

• Electronics: about 1–2 years manufacturer warranty where stated on the product
• Appliances: about 1–3 years manufacturer warranty where stated on the product
• Fashion items: manufacturing defects under our returns rules (see Shipping & Returns)
• All checkout purchases: Afriyah Global Buyer Protection and your legal rights for faulty, unsafe, wrong or misdescribed goods

Creating an account is easy:

1. Click on "Account" in the top menu
2. Select "Create Account"
3. Fill in your details (name, email, password)
4. Verify your email address
5. Start shopping with your new account!

Yes, you can update your account information at any time:

• Log into your account
• Go to "Account Details"
• Update your personal information, shipping addresses, or payment methods
• Save your changes