Privacy Policy

1. Who we are

Afriyah Global Nigeria Limited, trading as Afriyah Global, operates the Afriyah Global website, mobile app and related services. We decide how personal information is used for the purposes described in this notice.

Company registration number: RC8675482. Address: BABAJIDE AWOLESI AVENUE, MAGODO GRA PHASE 1, ISHERI, 100214, LAGOS, LAGOS STATE, NIGERIA. Contact: info@afriyahglobal.com or +2348036293738.

This notice covers customers, people contacting us, seller applicants, sellers, rider applicants and delivery partners. Additional information may be provided when a particular service collects information.

2. Information we collect

• Accounts and purchases: name, email address, telephone number, delivery details, account sign-in information, order history and payment transaction information.
• Support and order problems: messages, return requests, dispute information, listing reports and supporting material you provide.
• Seller and rider applications: application details, identity and address documents, verification material and payout account details requested in the application process.
• Delivery: delivery instructions, tracking events and proof-of-delivery material associated with an order.
• Technical information: IP address, device/browser or app information and service logs. Optional measurement and personalisation are addressed in the Cookie Notice and the choices presented to you.

3. Purposes and legal grounds

We use personal information to provide accounts, process orders and payments, arrange deliveries, manage returns and refunds, answer enquiries, assess partner applications, protect the service and meet applicable legal obligations.

The legal ground must match the particular activity: contract where processing is necessary for a contract with you or steps you request before that contract; legal obligation where identified by law; legitimate interests where assessed as necessary and balanced against your interests; and consent where we rely on a genuine choice that you can withdraw.

We will explain any biometric or background-screening activity before collecting that information, including its purpose, who performs it, applicable legal grounds, retention and the consequences of declining. Consent to open a camera is not, by itself, an explanation of all subsequent uses.

4. Payments

Available payment methods are shown at checkout. Payment processing involves payment providers (including Paystack and Flutterwave where offered) receiving information needed for the payment. Afriyah Global receives transaction information needed to manage the order or refund.

Never send passwords, one-time codes, card security codes or PINs through order chat or support messages.

5. Sharing and overseas processing

Personal information may be disclosed to partners performing a particular order or service, including fulfilment and delivery partners, payment providers, hosting and communications providers, verification services and professional advisers. Disclosure for legal proceedings or to public authorities requires a lawful basis. Only information necessary for the recipient’s function should be disclosed.

Some providers process data outside your country. Where applicable law requires it, we use appropriate safeguards for international transfers.

6. Order messaging, support and delivery media

Order messages may be checked for fraud, unsafe payment requests and attempts to move purchases outside Afriyah Global. Messages may be withheld for review. Packing or inspection media and proof-of-delivery media may be associated with an order and shown to authorised participants.

Use delivery details only for the order. Do not include unrelated people, identity documents or unnecessary personal information in photographs or messages.

Off-platform activity: Transactions or disputes arranged outside Afriyah Global are not covered by Afriyah Global policies or Buyer Protection.

7. Cookies and app technologies

Read the Cookie & Similar Technologies Notice for browser storage, tags and relevant app technologies. Website cookie choices do not automatically control every app permission or third-party service.

8. Retention

Personal information is kept only as long as justified by its purpose and applicable legal obligations. Closing an account does not always require immediate deletion of records needed for accounting, disputes or legal claims. Retained information is not used for unrelated purposes merely because it remains in storage.

For a data request, email info@afriyahglobal.com with the subject “Data request”.

9. Security and incidents

Afriyah Global applies appropriate technical and organisational safeguards. No online service can promise absolute security. If you suspect misuse, contact info@afriyahglobal.com promptly.

Where a personal data breach occurs, we assess it and make notifications required by applicable law within the required time limits.

10. Your rights

Depending on where you live and the applicable law, you may have rights to information, access, correction, deletion, restriction, objection, portability, withdrawal of consent and safeguards relating to automated decisions.

Email info@afriyahglobal.com with the subject “Data request”. Explain the request without sending unnecessary identity documents. We may request proportionate verification and will respond within the applicable legal period. You may complain to the Nigeria Data Protection Commission and to another competent authority where applicable.

11. Children

Afriyah Global’s service is intended for adults aged 18 and over. If you believe information about a child has been collected, contact us. We will assess the circumstances and take action required by applicable law.

12. Applicable law and updates

Nigeria’s data-protection framework applies where its scope requirements are met. Other data-protection laws apply where their own requirements are met. Visiting a website does not, by itself, establish every foreign law’s application.

We identify the effective date of changes and provide additional notice where required. A notice update does not itself create consent to a new activity.