Buyer Protection Policy

Effective date: 18 October 2026 · Version 2.0 · Questions: info@afriyahglobal.com

Afriyah Global Nigeria Limited is the contractual seller for purchases completed through Afriyah Global checkout. This policy explains how to report a problem and request a remedy from Afriyah Global.

Purpose and coverage

You may report an order that:

has not arrived, including a parcel marked delivered that you did not receive;
arrived damaged or is defective or unsafe;
materially differs from its description, including a suspected counterfeit;
contains the wrong product or variant, missing goods or missing promised parts.

Change-of-mind requests are addressed in the Refunds & Returns Policy. Your statutory rights apply independently of this voluntary programme.

Reporting a problem

Open the order in the Afriyah Global app or use “Request Return” in the Customer Portal. You can also email info@afriyahglobal.com with the order number, a description of the issue and relevant evidence.

Photographs, video, packaging details and tracking records can help. An unboxing video is not a universal condition of a legal remedy. A person reporting non-delivery cannot be expected to photograph goods they did not receive.

For a missing parcel, contact us when the expected delivery period has passed, or promptly after a delivery notification you believe is incorrect. A carrier status is not automatically conclusive.

Time and review process

Please report visible damage, missing contents or other delivery problems promptly. The commercial return-request window is 14 days after delivery. It does not shorten a longer right or remedy provided by law, including rights for a defect that becomes apparent later.

Afriyah Global aims to review a request within four business days and, where a return is required, provide instructions. After the goods arrive back, the inspection and refund-decision period is four business days.

Do not send goods to an unconfirmed return address. Keep proof of the authorised return. Contact us for instructions about unsafe goods.

Outcomes, return costs and payment

The remedy may involve a refund, repair or replacement, depending on the facts and applicable legal entitlement.

Afriyah Global bears return shipping for defective, damaged, wrong or misdescribed goods and other returns for which Afriyah Global is responsible under applicable law or this policy. Change-of-mind return shipping is normally your responsibility under the Returns Policy.

Approved refunds go to the original payment method. The usual refund period is five to seven business days after receipt and inspection where inspection is applicable. A missing parcel does not need to be returned before a non-delivery refund can be considered.

Exclusions and review

This voluntary programme does not cover a separate purchase paid privately outside Afriyah Global checkout or damage caused by misuse after delivery. These exclusions do not defeat a remedy for a pre-existing defect or any responsibility Afriyah Global has under law.

We will explain a decision to refuse a request. If you disagree, reply with the order reference and ask for further review. Do not seek double recovery for the same loss.

Contact

Email: info@afriyahglobal.com
Phone: +2348036293738
Address: BABAJIDE AWOLESI AVENUE, MAGODO GRA PHASE 1, ISHERI, 100214, LAGOS, LAGOS STATE, NIGERIA