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Shipping & Returns
Information about our shipping and return policies
Information about shipping, delivery, and returns.
Shipping information
Shipping details
- Shipping cost: Free at/over $50 USD catalogue subtotal; under $50 USD the destination delivery fee ($4.99 / $9.99 / $12.99) is shown at checkout and on WhatsApp before you pay.
- Processing time: Often 1–3 business days after payment confirmation. These are general estimates, not a promise for every route.
- Delivery areas: Availability depends on destination, product and services available for the order. We do not promise delivery to every country or address.
- Tracking: Use the tracking facility in your account or app, or the tracking reference supplied for the order.
- Carriers: Partners vary by route; checkout lists what applies to your order.
Shipping Restrictions
Some items may have shipping restrictions:
- Fragile items require special handling
- Large items may have delivery limitations
- Certain areas may have extended delivery times
- Hazardous materials cannot be shipped
Returns & Exchanges
Our Return Policy
14-day commercial return window
Request a change-of-mind return within 14 days after delivery. Faulty, unsafe, wrong or misdescribed goods may carry different statutory rights.
Change-of-mind condition
For voluntary returns, goods should be unused and retain original packaging, tags and accessories where applicable. This does not restrict statutory remedies for faults.
Original payment method
Approved refunds return to the original payment method. Store credit is not substituted for a monetary refund.
How to Return an Item
1
Contact Us
Use “Request Return” in your Customer Portal, or email us at info@afriyahglobal.com or call +2348036293738
2
Return approved
Afriyah Global reviews your request within 4 business days and tells you how to send the item back
3
Package Item
Securely package the item in its original packaging
4
Ship Return
After we approve your return, we tell you how to send the item back. Where Afriyah Global covers return shipping, we provide a free downloadable and printable return label and QR code. Otherwise, return shipping is your responsibility: you may use any carrier to the returns address we give you, or optionally pay Afriyah Global return postage and we will issue our downloadable/printable label and QR code for that return.
5
Inspect & refund
After the return arrives, the inspection and refund decision take up to 4 business days. Approved refunds are then usually completed within 5–7 business days after receipt and inspection (business days), paid to the original payment method. We distinguish that completion from the time your bank or payment provider posts the credit.
Return Conditions
Eligible for Return
- Unused items in original packaging
- Items with original tags attached
- Change-of-mind requests within 14 days after delivery (fault remedies may differ)
- Items with valid receipt
Change-of-mind limitations
- Used or worn items (voluntary returns)
- Missing original packaging or tags where required for a voluntary return
- Personalised, perishable or hygiene-sensitive goods where an exclusion was disclosed before purchase
- Requests outside the 14-day commercial window (statutory fault remedies may still apply)
Exchanges
We offer exchanges for items of equal or greater value. Exchange requests are subject to the same conditions as returns.
- Exchanges must be requested within 14 days after delivery
- Items must be in original condition
- Price difference applies for upgrades
- Exchange shipping may be free for size exchanges where we offer that promotion
Refunds
Once we approve your return and receive the item (or required proof where applicable), we process refunds to your original payment method. Store credit is not substituted for a monetary refund. If the original method cannot receive a refund, contact us so a lawful alternative can be arranged.
- Inspection and refund decision: up to 4 business days after the returned goods arrive (where inspection is required).
- Initiating and completing an approved refund to the original payment method: usually within 5–7 business days after we receive and inspect the return (maximum 7 business days under this published commitment).
- We distinguish that Afriyah completion from the time your bank or payment provider posts the credit to your account.
- Return shipping: see “Who pays for return shipping” below.
- Any lawful change-of-mind exclusion for personalised, perishable or hygiene-sensitive goods is disclosed before purchase.
Who pays for return shipping
- When Afriyah Global covers return shipping (for example defective, damaged, wrong, or not as described goods, where we confirm cover under this policy): return shipping is Free. After approval we provide a downloadable and printable return label and QR code (or an equivalent prepaid method). You are also reimbursed for any return shipping you already paid, together with your refund.
- When return shipping is your responsibility (including change of mind, and any return we have not confirmed as covered): you arrange and pay return postage. You may use any carrier to the returns address we give you. Optionally, you may pay Afriyah Global return postage and we will issue our downloadable/printable label and QR code for that return — you are not obliged to use that option. For change-of-mind returns, goods should be unused and in original packaging where applicable.
- Original outbound shipping charges are paid by the customer at checkout.
- A free Afriyah Global return label applies only when we confirm that we cover return shipping for that return.
Problem with an order? Buyer disputes
For a missing parcel, contact us when the expected delivery period has passed, or promptly after a delivery notification you believe is incorrect. For goods that arrived damaged, defective, wrong or not as described, report promptly. The 14-day commercial change-of-mind window does not shorten mandatory rights for faulty, unsafe, wrong or misdescribed goods. Afriyah Global reviews the evidence under our Buyer Protection Policy.
Product warranties and guarantees
Many products include a manufacturer warranty. Where one applies, the period is stated on the product page or with the goods (often about 1–2 years for electronics and 1–3 years for appliances where stated). Fashion manufacturing defects are handled under our returns rules.
Manufacturer warranty sits alongside Afriyah Global Buyer Protection and your legal rights if goods are faulty, unsafe, wrong or not as described. Using a manufacturer warranty does not remove Afriyah Global’s responsibility for the purchase.
Cross-border & regional delivery
Cross-border deliveries
Checkout shows the delivery charge (if any) and any import duty or import tax that apply for your delivery address. What you see and pay at checkout is all you pay Afriyah Global for that order.
Where a parcel must clear customs, clearance can take extra time and may delay delivery. Afriyah Global works with local customs authorities to clear and deliver your order with minimal disruption.
Questions about your order? Email info@afriyahglobal.com with your order reference.
Need Help with Shipping or Returns?
Our customer service team is here to help with any questions about shipping or returns.
Email Us
info@afriyahglobal.com
Call Us
+2348036293738
Live Chat
Mon–Sat 09:00–18:00 WAT